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| GENERAL |
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What is the difference between Hacis and Hactl?
Hong Kong Air Cargo Terminals Limited (Hactl) is the parent company of Hong Kong Air Cargo Industry Services Limited (Hacis). Hacis is a logistics support services provider. We offer airlines and freight forwarders services between Hactl's SuperTerminal 1 and the next transit point. |
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Can Hacis collect my cargo from Asia Airfreight Terminal (AAT)?
Hacis can collect your cargo from any air cargo terminal in Hong Kong International Airport. |
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Does Hacis work with Hactl at SuperTerminal 1?
Hacis uses some of Hactl's services inside SuperTerminal 1, in particular their Logistics Services Department (LSD) for cargo handling purposes. |
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Download problems with hacis.com site? Is my browser set up properly?
This site is optimised for Internet Explorer version 5.5 or above. Check the version of browser you are using by clicking on Help and selecting About Internet Explorer. You can download a free copy of the latest browser from the Microsoft web sites. |
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What is the difference between Master and House Air Waybills? Which one do I use to track my cargo?
A Master Air Waybill (MAWB) covers a consolidated shipment of more than one shipment item. A House Air Waybill (HAWB) covers each individual shipment within a consolidated shipment. House Air Waybills are issued by the consolidator and contain instructions to the break build agent. Hacis members can use their HAWB number to track their cargo. Non-members can use their MAWB. |
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Will Hacis handle customs clearance for my cargo ?
Our service provides complete cargo and documentation handing including customs clearance. Please contact us for more information. |
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What are the benefits to be a registered user of Hacis Membership services?
Non-member may use the hyperlink provided in Hacis E-logistics Xystem (HEx) to track the cargo status, enquire worldwide flight schedule and public holidays.
A registered Hacis member enjoys higher efficiency in your logistics business.
Key Benefits:
- Integrated inventory information
- Centralised planning and execution of cargo handling operations
- Real-time information updates
- Reduction of paperwork
- Minimal the risk of human errors
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How can I logout from member functions?
Just click on "logout" in member functions. Your login session will be closed immediately for security. |
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How much is the membership fee?
Hacis customers can join our membership FREE. |
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Do I need to present my business registration certificate to get Hacis membership?
For security reasons, you need to present your business registration certificate to whom in person. |
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| SUPERLINK CHINA DIRECT |
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Can Hacis help us import or export goods from areas other than the ones mentioned in the Pearl River Delta section?
Sure we can help. We offer onward door-to-door delivery from our Inland Cargo Depots to any point within the Pearl River Delta. Please contact us for more information. |
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How many air waybills do I need to send my goods to China?
Using SuperLink China Direct, you only need one air waybill to deliver to one of our Inland Cargo Depots in Pearl River Delta or Fuijian Province. |
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What are the charges of SuperLink China Direct service?
Charges vary for different services. To get a quotation, please contact us. |
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| LOGISTICS SUPPORT SOLUTIONS |
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Can I enjoy more services from the Logistics Support Solution?
We offer tailor-made packages of services that fully support your existing business. Please contact us for more details. |
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| Hacis E-logistics Xystem (HEx) |
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How can I change my password for member functions? Is it secure to do it over the Internet?
In "Member functions", you are provided with a login password to secure your information from illegal access. After successful login, the communication between your browser and our server will be protected by state-of-the-art technology SSL (Secure Socket Layer).
To maximize security, you are advised to change your password regularly by using the "Change Password" function in the "Member Functions" page. |
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What can I do if I forget my password?
You can contact our support staff at phone (852) 2753-2962, fax (852) 2753-2955 or email at help@hacis.com. After confirming your identity, you will be assigned a new password. |
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Why should I log-out from Member Functions?
When you finish using our services in Member Functions, you should log-out immediately to prevent others from using your account to perform transactions such as house manifest submission without your authorization. |
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